My wife and I have been thinking about a standby generator for about 3 or 4 years now and with our last power outage we thought it was about time! I called 911 generators and talked to a very nice lady who took all my information and told me the sales person would be in contact with me. Less then 10 minutes later their generator sales person called me and we talked about what our needs were. He had no problems answering any and all my questions over the phone, and then we set up a time for him to come out and do a site visit. He had no problem coming out after regular business hours since my wife wanted to be there as well. He talked about the best placement of the generator, what size fit our needs, and what was involved with the install. He took pictures, measurements and did a sketch of my property. He left some light reading material on Generac and told me he would have a quote to me the next day. He delivered as promised and the price was right !!
The Install crew was very neat and professional. They did not mind that I kept peeking my head in (Being a bored retired guy), and they answered all the questions I had during the install. When they were finished, my yard and my basement looked as though I had cleaned it myself!
One of the installers took his time while showing my the operation of the generator, and all the in's and out's once they were finished.
We are very happy with our Generac Generator, and 911 Generators !
Thank you Very Much!
Happy in the Village of Bville
I have an older generac that was installed by 911 many years ago when they were out of Baldwinsville, NY. In the last 3 years or so they moved to the Weedsport, NY area and I believe have new owners (Same service guy though). I feel that now my service is better than ever. My yearly is done on time every time, and I feel the service guy takes his time.
I called last year during an outage and the service guy was at my house in about 15 minutes. The issue was taken care of and I was running 15 minutes after that.
This is one time where I feel a change of owners did not hurt a company at all !
Midwest folks new to New York
They corrected a poor installation by someone else. They were easy to work with internally and on site.
Very professional in all aspects of the process from scheduling to field service work. Very pleasant to work with. The field work was done in an efficient and thorough manner. The cleanup was through. They also explained in lay terms what was done and why and educated me about the system.
The prices were reasonable and the service was great. I have already made plans to have them do all our routine work on the unit and have made arranges for any non-routine service calls.
This is what support service should always be like.